四单元4

课 题 教者 授课班级 知识与技能 Unit 4 Serving Customers 李 细 琼 授课时《英语》服务类,职业模8 使用教材 间 块 Learners should be able to give and take customers’ orders 教学目标 过程与方Learners should be able to give suggestions to customers 法

情感、态度Understand the duties and communicative skills of an attendant 与价值观 本课是第四单元的第一二课时，包括listening1和dialogue1, 具体内容是在餐饮等服务场所中与顾客有礼貌地交流并提供服务。 Learners should be able to give and take customers’ orders Learners should be able to write about working experience 讲授法、情景教学法 教法分析 小组讨论法 学法分析 专业理论课 时 7,8课时 教具 多媒体 课 教材分析 教学重点 教学难点 教学方法 课 型 第 1 页 共 3 页

【教学过程组织】Teaching process Step One :Review Check the homework Step Two: Writing Write out a passage according to the following pictures. You can refer to the text. 1.Answers: a training school mix drinks working time keep smiling and work hard 2. Read the text. Step Three: Language in Use Part I. Spell Spell out the missing words. The first letter of the words is already given. Part II. Listen Script: Salesman: Good morning, sir. What can I do for you today? Customer: I’d like to have a bike. Not too big, and not too small. Salesman: Let me check. What do you think of this one? Customer: Hmm … Where is the light? I remember there was one on the poster. Salesman: Well, sir. That’s been sold out. Part III. Speak Speak out. In pairs, practice the dialogue by using the pictures below. See if you can say more. Part IV. Read Read the statements below and try to match them with the pictures. Part V. Write Write out the missing words to complete a story. Step Four: Problem Solving Part 1 The couple needs help! Check the menu below and recommend some dishes to them. Part 2 Can you help Mary out? Rose wants to visit your city, but she knows nothing about the hotels there. Can you help her out by telling her some useful information? Answer：There are many good hotels in our city offering first-rate facilities and high-quality service. Flying Hotel is one of them. It is close to the TV Tower where you can overlook the whole city. And it takes only a 15-minute ride to the shopping center in downtown. And you can easily reach the hotel both by bus and by taxi. Step Five: Culture Tips and Unit Task 1. Culture Tips 第 2 页 共 3 页

2.Part A Listen and number the pictures. 3. Part B Read and decide the good ways to serve customers. Tick (√) in the brackets. 4. Part C Write down the missing information to sum up the customer service rules. 【小结】Step Five: Summary and Production Make a short summary of what we’ve learned this unit. 【作业及思考】Step Six: Homework Review this unit . Unit 4 Serving customers 板书设计 (The answers) 通过做习题，训练学生利用所学的知识，根据实际语境灵活解决问题的能力，让学生从多角度考虑问题，培养为顾客提供全面满意服务的意识。 教学反思

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